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Home China Seafood Customer Support Desk

China Seafood Customer Support Desk

China Contact Center

 

Advantages of outsourcing your China Seafood Customer Support Desk

You will overcome timezone, language and cultural challenges when selling your seafood products into China. Our China Seafood Customer Support Desk Service will assist your company to provide an excellent China Customer Support Service and increase sales opportunities for your seafood products in China.

 

Benefits of having a China based Customer Support Desk

1. China Seafood Customer Order Taking –  Do you want your China Seafood customers to be regularly contacted to seek an order? Do you find that your seafood customers in China have many questions before placing an order? Are you tired of having to work out of hours? If yes, then this is a cost effective solution which solves all these problems.

2. China Seafood Complaint Handling Services– We specialize in complaint handling and customer relationship management in China. We can send out timely responses to every one of your Chinese customers correspondence or complaints within agreed time frames so as to maintain guaranteed service levels.

3. Chinese Staff working in China – Have a native Chinese speaker who works in the same time zone as your buyers in China. This will grow loyalty with your customers in China as they will receive a more personal and friendly experience whenever they call up. Your customers will be able to speak, in Chinese, with the same friendly professional and knowledgeable person every time they call.

4. WeChat / WhatsApp Customer Support – Having someone, based in China, to monitor and respond to your customers Wechat/ WhatsApp messages within minutes will provide your customers with the confidence to order their seafood products from your company. 

5. China Seafood Customer Email Support – Ensure that emails from your Seafood buyers in China are replied to, in Chinese, within 2 hours. In fact our China Call center aims to respond to 90% of all emails from Chinese customers within one hour.

6. China Website Support Services – Having a Chinese Live chat solution where Chinese visitors to your website can ask questions in Chinese and have them answered in Chinese at local China times will increase the chance of your products being purchased.

 

Prices

Only pay when the services are used. Prices for the services are as follows:

  1. China telephone Customer Support - €13.99 per telephone call.
  2. WeChat/ WhatsApp Customer Support - €15.99 per day.
  3. China Email Customer Support - €5.99 per 50 words.
  4. China Website Customer Support - €3.50 per 10 minutes.

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